Protecting your genetic data is our top priority. We honor customer requests to permanently delete genetic data from our database and never sell genetic data to third parties.

Our servers, where we score genetic data, receive data files through a secured encrypted connection.

Our genetics web applications run on Amazon Web Services (“AWS”). You can read about AWS security protocols here.

AWS provides a reliable computing platform that can support healthcare customers' applications in a manner consistent with HIPAA, as well as HITECH, and HITRUST CSF.

You can read more about AWS's commitment to HIPPA and the secure storage of health information, here.

Our genetic laboratory carries these accreditations:

•  - Clinical Laboratory Improvement Amendments (“CLIA”) Certified
•  - College of American Pathologists (“CAP”) Accredited
•  - Association for the Advancement of Blood and Biotherapies (AABB) Accredited
•  - California Department of Public Health (CDHP) Licensed
•  - New York State Department of Health (NYS DoH) Authorized

For 23andme and Ancestry plans:

Our nutrition plans based on Ancestry and 23andme raw data are digital products that cannot be returned once accessed. As a result, we offer refunds for these plans only prior to logging in and accessing the nutrition plan. If you haven’t yet logged in and would like to request a refund, please use the Website Contact Form and we will respond within 24 hours.

For test kits:

Returns are accepted for unopened kits. Notify us of the refund request through our Website Contact Form. Unopened kits sent back to Gene Food within 14 days of receipt will receive a partial refund of 75%.

In order to receive a 75% refund on your kit purchased from Gene Food, test kits are required to be sent back unopened, undamaged and unused in original, sealed packaging.

If the kit has been opened but not used or processed, or if you notify us of your request for a refund prior to receiving your nutrition plan results, customers are eligible for a refund of 50% of the price paid for the test kit. Please note: in the case of test kits, we cannot offer a refund after the nutrition plan has been issued and results have been sent.

No, Gene Food never sells or shares genetic information with outside groups.

There is a record of the genes, or SNPs, that we use in scoring customers into unique diet types. We need this information to power the nutrition app.

At the customer’s request, the raw data file itself can be deleted from our server once the 23andme nutrition plan or DNA Test Kit plan is processed. To request data be deleted, use our Website Contact Form.

Once deleted, we no longer have access to these files unless you choose to share them with us again at a future time. We never share your data with a third party (other than lab partners) and do not use the data you provide for any reason other than to deliver you nutrition and health insights.

Everyone is welcome to order a nutrition plan! We trust in our product and believe it has value for a diverse range of people. However, nutrition has become a controversial topic in our society as of late. If you already love the diet you’re on, the custom nutrition plan might not be a fit for you as there is a chance our recommendations could diverge from your current dietary philosophy.